Returns & Refunds

Returns & Refund Policy

We want you to love your Hilldale Home products.
If something isn’t right, we’re here to help.

Returns

If your item arrives damaged or incorrect, contact us within 7 days of delivery and we will replace or refund your order.

Refunds

Once approved, refunds are processed back to your original payment method.

Exchanges

Because wax melts are a consumable item, we can’t accept used products, but if there’s an issue, we will always make it right.

How to Start a Return

Email us at hello@hilldalehome.co.uk with:

• Your order number

• A brief description of the issue

• A photo (if applicable)

We always aim to resolve any issues quickly and fairly.