Returns & Refunds Policy

At Hilldale Home, we want you to absolutely love your order 🤍
If something isn’t quite right, please read the information below.

Returns

Due to the nature of our products, we are unable to accept returns on used wax melts or candles.

Wax melts and candles are considered hygiene-sensitive products, and once they have been used or melted, they cannot be resold.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us at hello@hilldalehome.com within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will happily arrange a replacement or refund where appropriate.